Delivery & Return Policy
At Prime Tech Marine, we are committed to providing fast and reliable delivery services to ensure that your products arrive on time and in excellent condition.
Return & Refund Policy
We want you to be completely satisfied with your purchase from Prime Tech Marine. If you’re not, we offer the following return and refund policy:
Eligibility for Returns: Items may be returned within 14 days of receipt, provided they are unused, in their original packaging, and in the same condition as when received.
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with instructions on how to return your item(s).
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect on our part.
Refunds: Once we receive and inspect your returned item, we will notify you via email regarding of your refund. Approved refunds will be processed within 5-7 business days. Refunds will be issued back to the original payment method or Direct Bank Transfer.
Exchanges: If you wish to exchange an item for a different product, please return the original item according to the return process above and place a new order.
FAQs
We process orders within 1-3 business days. Delivery times for domestic orders range from 3-7 business days, while international orders may take 7-15 business days, depending on the shipping option and location.
Yes, Prime Tech Marine offers global shipping. Please note that delivery times and shipping costs may vary based on your location. Any applicable customs duties or taxes are the responsibility of the customer.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking information to monitor the status of your delivery in real time.
We accept returns within 14 days of receipt, provided the items are unused, in their original packaging, and in the same condition as received. Please contact our support team to initiate a return.
Yes, you can exchange an item by first returning it through our return process and then placing a new order for the desired product. Return shipping fees are the responsibility of the customer unless the return is due to a defect or error.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are securely processed to ensure the safety of your information.